Last Updated: August 2026
JC Foodsystem d/b/a Giant Foodsystem Privacy Policy JC Foodsystem (“Company”, “we”, “us”, or “our”), operating under the brand name Giant Foodsystem and providing delivery services under the name Touchworld, respects your privacy and is committed to protecting the personal information of our customers.
1. Information We Collect We may collect information necessary to provide our food distribution and delivery services, and to operate our website, including:
- Customer name and Business name
- Phone number and Communication preferences
- Delivery address and Order information
- Automatically collected website data (such as IP address, browser type, and cookies for site functionality)
2. How We Use Information We use customer information for legitimate business purposes, including:
- Processing customer orders and coordinating deliveries
- Providing delivery notifications (e.g., via Detrack)
- Communicating order status updates and providing customer support
- Improving our website and service operations
3. SMS Communications (Twilio A2P Compliance) Customers may receive SMS messages from Giant Foodsystem or Touchworld regarding their orders, delivery schedules, delivery status updates, and customer service communications.
- Transactional Use: SMS messages are strictly transactional in nature and are not used for promotional or marketing purposes.
- Opt-Out: You can cancel the SMS service at any time by texting “STOP“. For help, text “HELP“.
- Message Frequency: Message frequency varies depending on customer orders and delivery activity.
- Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.
4. SMS Consent and Information Sharing Customers provide their phone numbers during the ordering process or through direct communication with our sales and customer service teams.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Phone numbers are used only for business communications related to orders, deliveries, and customer support.
5. Cookies and Web Tracking Our website uses standard cookies to ensure basic functionality and to enhance your browsing experience. If you log in to our site or leave a comment, you may opt-in to saving your details in cookies for convenience. We do not use cookies to track your activity across other websites for targeted advertising.
6. Data Security We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse. Data collected for delivery routing (via Detrack and Touchworld) is handled securely and used solely for fulfilling your orders.
7. Contact Information JC Food system d/b/a Giant Foodsystem (Delivery via Touchworld) For questions regarding this Privacy Policy or your personal data, please contact us at:
- Phone: +1 (718) 292-5000
- Email: schang@jcfsystem.com
- Address: 722 Frelinghuysen Ave, Newark, NJ 07114